Privacy Policy

1. Introduction

ShippingHub (Pty) Ltd, Registration number 2020/924617/07 ("ShippingHub") is committed to protecting the privacy and security of personal information collected from its users.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with applicable South African data protection laws.

ShippingHub processes personal information lawfully and in a reasonable manner that does not infringe the privacy of data subjects, in accordance with the conditions for lawful processing set out in Chapter 3 of the Protection of Personal Information Act 4 of 2013 (POPIA).

ShippingHub accepts accountability for compliance with POPIA and ensures that appropriate governance, policies, and controls are implemented and maintained.

This Policy aligns with the following South African legislative and regulatory requirements:

• The Protection of Personal Information Act (POPIA) 4 of 2013
• The Promotion of Access to Information Act (PAIA) 2 of 2000
• The Electronic Communications and Transactions Act (ECTA) 25 of 2002
• The Consumer Protection Act (CPA) 68 of 2008
• The King V Principles
• Guidance Notes and Directives from the Information Regulator

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

2. Collection and Use of Personal Information

We may collect and process the following categories of personal information:

• Personal Identifiable Information (PII):
  • Name, email address, contact details, billing details, and other relevant details for order processing
• Business Information
  • Company name, address and contact details
• Shipping Information
  • Sender and recipient details
  • Details related to orders, purchases, and customer support inquiries
• Payment Information
  • Processed securely through our 3rd party payment providers
• Technical Information:
  • IP address, device type, browser type, cookies, and website usage data
• Marketing Preferences:
  • User preferences regarding communication and promotional offers

We use this information for the following purposes:

• To provide and improve our services
• To process transactions and fulfil customer requests
• To ensure compliance with legal and regulatory requirements
• To communicate with users regarding their account or updates to our services
• To personalize user experiences and enhance website functionality
• To enhance analytics

3. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve our platform's performance and security

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of certain features on our platform.

4. Sharing of Personal Information

ShippingHub does not sell or rent personal information to third parties. However, we may share your information with or:

• Service Providers:
  • Trusted partners assisting in payment processing, order fulfilment, customer support, and data analysis
  • Process and track transactions logged through the platform
  • Send you important updates and notifications
  • Improve our services and develop new features
  • Ensure security and prevent fraud
• Legal and Regulatory Authorities:
  • When required to comply with legal obligations, enforce our terms of service, or protect our rights
• Aggregated Data Sharing:
  • We may disclose aggregated, non-personally identifiable data to improve our services
  • Use data for analytics on an anonymize basis

We ensure that all third-party service providers comply with POPIA and maintain adequate safeguards for personal information.

5. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage

6. Electronic Communications

By using our services, users consent to receive electronic communications regarding agreements, notices, and disclosures. Electronic communication satisfies any legal requirements for written communication under Section 11 of ECTA.

7. Data Security and Retention

We implement industry standard security measures to protect personal data from unauthorized access, alteration, or destruction.

Personal information is retained only for as long as necessary to fulfil its intended purpose or comply with legal obligations, in accordance with Section 14 of POPIA.

8. User Rights and Control Over Personal Data

Under POPIA, users have the following rights regarding their personal data:

• Access and Rectification:
  • Request access to personal data and correct any inaccuracies
• Incorrect data
  • Correct inaccurate data
• Data Portability:
  • Obtain a copy of personal data in a structured, machine-readable format
• Erasure (Right to be Forgotten):
  • Request the deletion of personal data under certain circumstances
• Objection to Processing:
  • Object to data processing for marketing or legitimate interest purposes
• Withdrawal of Consent:
  • Withdraw consent for data processing where applicable

To exercise these rights, users may contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. ShippingHub is not responsible for the privacy practices or content of these external sites.

We encourage users to review third-party privacy policies and terms and conditions before providing any personal information.

10. Changes to This Privacy Policy

ShippingHub reserves the right to update this Privacy Policy to reflect changes in legal requirements, industry practices, or operational processes. Users will be notified of material changes through website updates or direct communication.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it for use in aggregate.

12. Information Officer

ShippingHub has appointed an Information Officer in accordance with Section 55 of POPIA, who is registered with the Information Regulator. The Information Officer is responsible for ensuring compliance with POPIA, PAIA, and applicable data protection laws, managing data subject requests, overseeing data breach responses, and promoting a culture of information protection within the organisation.

Contact details of the Information Officer are available upon request or via ShippingHub's PAIA Manual.

13. Annual Review and Compliance

This Privacy Policy will undergo an annual review to ensure continued compliance with relevant data protection laws in South Africa. Updates will be published with the revised date indicated.

The next scheduled review is set for January 2027.

14. Access to Information (PAIA)

In accordance with the Promotion of Access to Information Act, 2000 (PAIA), individuals have the right to access personal information held by ShippingHub, subject to applicable procedures and legal grounds. Requests for information must:

• Be made in writing and addressed to the designated Information Officer
• Be submitted using the prescribed PAIA Request Form (Form C)
• Include sufficient details to identify the record and the requester

ShippingHub's PAIA Manual, outlining procedures, fees, and available records, can be accessed upon request or through our website www.shippinghub.co.za.

All access requests will be evaluated in line with PAIA provisions and may be refused under permitted exemptions, such as the protection of third-party confidentiality or commercial information.